Frequently Asked Questions
Everything you need to know before your next adventure.
How long will it take for my gear to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for worn footwear?
We offer a 30-day return policy for unused gear in original packaging. For performance footwear, we recommend testing them on a clean indoor surface first, as we cannot accept returns for shoes with visible outdoor wear or trail dirt.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your package.
How do I know which size to choose?
Each product page includes a detailed size chart. Since trail running and hiking shoes often require extra toe room, we recommend measuring your foot in centimeters and comparing it to our brand-specific guides.
Are your products covered by a warranty?
All items sold by The Trail Co. are covered by the manufacturer's warranty against defects. If you believe your gear has a structural fault, please contact our support team with photos of the issue.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.